Christmas Treasures
	• Estimate UPS Shipping Times • 2010 UPS Year-end Holiday Schedule • Shipping & Handling • Holiday Shipping Deadlines! • Same Day Processing Service • Satisfaction Guarantee • Shipping Rates • Order Tracking • Email Confirmation • Cancellations • Returns
Your Satisfaction Is Our Guarantee! Trusting companies that you cannot see or easily physically reach has to be the most challenging obstacle for the Internet visitor. We also recognize it's tough to know if a piece of merchandise will match your hopes and dreams until you can actually touch and feel it. That's why we are eager to take all of the responsibility for your satisfaction. Our guarantee is very straightforward. You have a full 7 days to view, touch, and feel your purchase. (Some products have special conditions. See product details for exceptions.) If you decide that the value of our service or our product does not match the price you paid, then notify us -- and you'll receive a complete and courteous refund minus a 15% restocking fee and less all shipping cost within 14 days after we receive the merchandise back. Why we do this. Approximately 75% of our business comes from return clients. Our company relies on it. Our Satisfaction Guarantee is one method we assist you to test us out and, in anticipation, turn you into one of our many return clients. It also guarantees that you will constantly get more value than you expected. No need to give an excuse. There's no reason to give us an excuse or a lengthy explanation. Just advise us that you wish to return the product under our return policy guidelines and we'll refund your credit card shortly after we receive the merchandise back minus a 15% restocking fee and less all shipping costs. You have the last word. In conclusion, we know that you'll find our products and services of the highest quality and value. In any situation, you are the last word and we guarantee to value your choice... no excuses necessary! And if you request to return your purchase, we'll do it with a light heart and a courteous tone! Shipping & Handling Domestic - UPS Ground Up To $99.00 = $9.95 99.01 To $299.00 = $15.95 299.01 & Over = Add 7% All shipping costs include insurance. For Alaska and Hawaii - USPS Priority Mail Up to $99.00 = $19.95 $99.01 - $199.00 = $32.95 $299.01 and over = Add 15% International We ship worldwide via USPS. INTERNATIONAL ORDERS $30.00 + Add 25% (per shipping carton) CANADA $20.00 + Add 20% (per shipping carton) All International shipping costs include insurance. To insure shipment, please verify your contact information before submitting your order. You will also be responsible for all duty fees. Please remember, this only applies to international shipments. - No Sales Tax For additional fees, we offer UPS 2nd Day, 3 Day Select, and other shipping services. These services are optional and are offered on our shopping cart. Click on the link below to visit UPS website and view their UPS 2010 Year-End Holiday Schedule Click on the link below to view UPS map of transit days from Christmas Treasures. Please note, this is FOR ESTIMATION PURPOSES ONLY. Transit days DO NOT include the day you place your order, the day we ship your order, weekends, or UPS Holidays. UPS Days in Transit from Christmas Treasures Holiday Shipping Deadlines! You must order by Tuesday, December 14th via UPS Ground for Christmas 2010 Delivery, Please note UPS does not guarantee delivery by Christmas. UPS GROUND guarantee is suspended for packages picked up or scheduled for delivery between December 11th and December 24th. UPS air services and 3 day guarantee is suspended for shipments picked up on December 21, 22, and 23. Visit UPS website for more information. Same Day Processing Service Same day Processing Service helps your item(s) ship the same day if the items are ordered Monday - Friday prior to 4:00 PM Eastern and are in stock, This is Not Next Day Air Shipping. It just helps your order leave Christmas Treasures that day! Order Tracking Once your order has been processed for shipment, you will receive a UPS or USPS Tracking number via e-mail. These tracking numbers will come from either UPS.com or USPS.com. Once you have received your tracking number, click on the applicable link below and follow the instructions to Track Your Package. For UPS Packages Click on the link below to visit UPS website. Enter your tracking number in the Track Packages & Freight box, then click Track button. Click here to Track Your UPS Package For USPS Packages Click on the link below to visit USPS website. Enter your tracking number in the Track & Confirm box, then click GO button Click here to Track Your USPS Package Please note, International Packages may not be able to be tracked from USPS website. Call your local Postal Service for help in tracking international packages. Email Confirmations When you place an order on the Christmas Treasures Online Store, we will send you an email confirmation. The email includes your Christmas Treasures Order Identification Number. It is extremely important that you provide us with a current and correct email address so that you receive this important message. Order Cancellations Should you decide to cancel an order, a 15% restocking fee shall be assessed to cover handling, credit card or bank fees. This only applies if we have already processed your card. If your order has shipped, you will be responsible for shipping both ways. In order to cancel your order you must notify us immediately after your order was placed. You can email us at Click Here with Cancel My Order as your subject heading and with your order #(mandatory), or call us at 1-800-820-8189 (between 9:00 AM and 5:00 PM Pacific Time). If you entered information incorrectly, please contact us immediately at 1-800-820-8189 (between 9:00 AM and 5:00 PM Pacific Time) or via email Click Here. We will gladly make the necessary corrections or cancel the order for you. Your order cannot be cancelled once it has shipped and is in transit. If this situation should occur, please contact us via email Click Here, or call 1-800-820-8189 (between 9:00 AM and 5:00 PM Pacific Time). Please note: you will be refunded for the cost of the product only. You will be responsible for all shipping and handling charges. Returns There is a 15% restocking fee on all returned items. Items must be returned within 7 days after receipt. To return an item, please Email Us to receive further instructions. For More Help Please See Our Help Center